We stand behind our glass 100%, and buyer satisfaction is of utmost importance. We want our clients to be completely satisfied, and we will do everything in our power to assure that you are. If you are unhappy for any reason please contact us before using your piece. All sales are final.
We are happy to offer free shipping to retail orders over $100!
Generally, orders are processed within 24 hours. Many products we offer are made to order directly from the manufacturer, who is often an individual artist, so although most products ship within a week we ask that you allow up to four weeks for delivery - this is the only way we can offer the catalog we do. If we believe your purchase will take longer than 4 weeks to arrive we will contact you. A correct street address is needed.
It is the buyer's responsibility to confirm local laws and restrictions regarding the type of products being shipped.
We are not responsible for packages after they leave our warehouse for shipment. Once they have been picked up, all packages are the responsibility of the Shipping Company until they have been delivered. If you have any problems concerning your shipment, feel free to contact us. We will gladly work with you and the Shipping Company to get the issue resolved.
We reserve the right to charge a 20% restocking fee on all orders returned to us for any reason.
Information about international shipping can be found here.
If you received a damaged item or an item that is not what you ordered, simply return the UNUSED item in its original, shipped condition for a replacement. In certain situations we may offer a refund or store credit. Any items which have been USED are NOT eligible for return and will not be shipped back.
*** Broken Items have to be Reported within 48 hrs of Delivery to Qualify for Return.
You should expect to receive your replacement, refund, or credit within 2 - 4 weeks of giving your package to the return shipper; however, in many cases you will receive it more quickly. We will not fully process your return before we receive it.
If you need to return an item, simply call, email us, or use the site's contact form and we will begin the Return Process.